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Job Title: Customer Experience Representative
Company Name: AbbVie
Location: Austin, TX
Position Type: Full Time
Post Date: 04/10/2026
Expire Date: 05/10/2026
Job Categories: Advertising/Marketing/Public Relations, Biotechnology and Pharmaceutical, Customer Service and Call Center, Engineering, Finance/Economics, Information Technology, Sales, Science, Quality Control
Job Description
Customer Experience Representative

Company Description

About AbbVie

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.


Job Description

We are looking for a dependable person who enjoys working in a team. The ideal candidate should have a positive attitude and be committed to providing excellent customer service to Abbvie customers and sales representatives. This role requires thinking creatively and working with others in customer operations to find solutions to customer problems. If you are interested in joining our dynamic team and have a chance to grow with Abbvie, please submit your resume. Let's talk about how your skills can contribute to our team and the opportunities available to you at Abbvie.

Key Duties and Responsibilities:

  • Address customer inquiries, requests, and issues.
  • Investigate and follow up on customer requests.
  • Deliver exceptional customer service with a courteous and professional approach.
  • Place orders received through various channels.
  • Work effectively both independently and collaboratively within a team.
  • Attentively listen to customer needs and questions, responding appropriately.
  • Processing daily open orders and ensuring timely fulfillment.
  • Utilize critical thinking skills to proactively resolve customer needs.

Qualifications

  • 1-2 years of Customer Service
  • Experience working in a team-oriented, collaborative environment
  • High School Diploma (Bachelor's Degree preferred)

Skills and Abilities:

  • Goal-oriented with a positive and curious outlook.
  • Exceptional attention to detail and capability to handle multiple tasks and meet deadlines.
  • Excellent written and oral communication skills.
  • Exceptional organizational skills and the ability to prioritize effectively.
  • Capacity to manage and lead multiple tasks/projects independently.
  • Proficient problem solver with the ability to make quality decisions.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

  • The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at thetimeofthis posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographiclocation,andwemayultimatelypaymore or less than the posted range. This range may bemodifiedin thefuture.

  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.

  • This job is eligible toparticipatein our short-term incentiveprograms.

Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.The amount and availability ofanybonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employeeremainsin the Company'ssoleandabsolutediscretion unless and until paid andmay bemodifiedat the Companys sole and absolute discretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visithttps://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

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Contact Information
Company Name: AbbVie
Website:https://careers.abbvie.com/en/job/customer-experience-representative-in-austin-tx-jid-26736?_atxsrc=HBCUConnect&utm_source=HBCUConnect
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