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| Company Name: |
General Dynamics IT |
| Location: |
Tampa, FL |
| Position Type: |
Full Time |
| Post Date: |
06/05/2026 |
| Expire Date: |
07/05/2026 |
| Job Categories: |
Engineering, Information Technology |
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Application Help Desk Manager
We are seeking a motivated Help Desk Manager to provide technical support and assistance to our users. The ideal candidate will be responsible for troubleshooting web application software issues, and ensuring timely resolution of technical problems. Key responsibilities include responding to support tickets, providing remote assistance, and documenting solutions within our ticketing system. Candidates should possess excellent communication skills, a strong understanding of computer systems, and familiarity with Angular web application. A commitment to customer service and problem-solving is essential. Other associated tasks:Manages all activities related to the staffing and operation of an information systems help deskPlans, prioritizes, and schedules help desk activities to ensure continuity of serviceLeads, directs, evaluates, and develops help desk staff to ensure that users receive competent and timely serviceAnalyzes help desk inquiries to identify recurring user problems, recommend solutions, and to identify areas where help desk service can be improvedEnsure that help desk staff use and maintain problem management databases or other help desk software so that help desk activities and performance can be monitoredDevelops problem solving guidelines, checklists, or other materials to assist help desk staff to respond to user problems that are recurring or routineEvaluates Help Desk Systems and Processes for efficiencies and recommend improvements, as neededRespond to more complex, escalated enquiries from team members SCOPE OF ROLE: Manages one or more small to medium sized teams consisting of a few disciplines. Low to Medium Complexity. Direct reports are non-exempt or exempt EDUCATION AND EXPERIENCE: BA/BS or equivalent, 5+ years of experience Skills: Strong verbal and written communication skillsPrevious experience in a technical support roleTrouble shooting applications issuesFamiliar with Angular web applicationsKnowledge of Windows operating systems, and common software web applicationsStrong people skillsRemedy experience GDIT is your place:401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays #armajobs #armajobs
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| Company Name: |
General Dynamics IT |
| Website: | https://www.gdit.com/careers/job/95b0856fc/application-help-desk-manager/?source=AutoAppend_HBCU |
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